Standard products
Request return authorization within 30 days of delivery for unused, uninstalled standard products, complete in their original packaging. There is no restocking fee.
Contact info@racelights.com with your order reference before returning a light. Race will provide receiving instructions. The customer pays change-of-mind return freight; contact Race about defects or an incorrect order so the appropriate remedy can be arranged.
Custom builds
Custom bezel powder coat and factory backlight deletion change the build. The cancellation window ends when production starts. After that point, ordinary change-of-mind returns are excluded. Defects, incorrect builds and applicable warranty remedies remain covered by their respective processes.
Refunds and delays
Approved refunds return to the original payment method after inspection. Your bank controls when the refund appears.
If an order cannot meet its promised dispatch time, Race will explain revised timing and the applicable choices to accept the delay or cancel for a refund. Historical Shopify orders retain the terms that applied when purchased.